Forum Discussion

Bjor's avatar
Bjor
Tuning in
2 months ago

Pods!

Can someone please help me to order a pod. I have run the connect app which has confirmed that the speed is very low and that a pod would help. That’s it, nothing more, just an eternal loop going from one help page to another! Utterly frustrating.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Try one of these....

    _________________

    Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
    If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.
    
Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

    FINALLY… A VM person will pick this up on here and respond and sort it for you, but it can take a few days for them to get here.

  • Hi Bjor 👋

    A warm welcome to our Community Forums and thanks for your post. 

    Sorry you're experiencing some issues ordering a Pod.

    I'd like to take a closer look into this so will pop you a PM 📩 and we can go from there.

    Hope to hear from you soon!