Forum Discussion

vistakril's avatar
vistakril
Joining in
2 years ago

New customer, is fluctuating internet speed normal?

Just got Virgin Media installed today and the speeds are an increase over my last provider but I've noticed it's been a tad inconsistent, staying where it should be to about half the speed I should have.

I know that some other networks have a 10 day break-in period where they test for the best connection/ speed available and just wondering if Virgin has the same system and that's why there's some inconsistency? Thanks.

Got phone, tv + internet if that's relevant.

2 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Unlike xDSL from BT, the VM connections don't have a training period.
    Full speed is expected from the off.

    Use the link below to check the speed at the VM Hub and at your devices...
    https://www.samknows.com/realspeed/

    Once the test begins click on: the Run full test option to see all the stats.

    The speed at the Hub should reflect your subscription rate.
    Device Wi-Fi speeds will vary.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    What package are you on?

    What devices are you checking on and is that over wifi or ethernet cabled connections?

    And is that using an App or from a website in a browser?