Lose connection at midnight
Every couple of weeks at midnight my broadband goes down and I cant use it again until we reboot it.
I understand that VM do maintenence around midnight but surely it shouldn't need manually rebooting each time?
Forum Discussion
28 Replies
It could be failing to update property and just hanging? Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.This may allow for any updates to proceed and stop the midnight failures.
Down again since 4am
Check for local faults on 0800 561 0061.
No faults, just seems to be happening quite a bit recently. The only thing that has changed is the phone line changed to digital and now connects to back of the Superhub
