Did Yodel lose my equipment return ?
Hi VM,
Sadly I had to cancel my VM. I returned my equipment in the returns box via Yodel 10 days ago but the Yodel tracking link shows it has been stuck at their national hub for the last 7 days. I'm not sure if it is actually stuck there or if they just haven't updated the tracking.
VM keep sending me texts saying I will be charged for the equipment if it is not returned.
I tried calling VM cancellations team to ask them to confirm if the equipment has been received by VM but they were very unhelpful.
Can anyone at VM confirm if they have received it ? I can PM my details.
Surely it should be down to VM to chase Yodel if the package has been lost ? I didn't chose Yodel as the courier !
Hey GoneBye,
Welcome to the Community Forums and thanks for the post.
Sorry to hear that you have been having this issue with your equipment returns, its something we could look into our side to see if there is anything we can do for you with regards to this. For me to do so I will be sending you a private message.
Joe