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paulholly's avatar
paulholly
Tuning in
4 months ago
Solved

Losing NTLWORLD

I am not being able to load virgin media email login pages so i don't even get the chance to use my gmail address however after a poor webchat to try and fix things i came away realising my ntlworld.com address is no longer supported so should i be notifying my contacts to start using my gmail address? I have many years mail collected in many folders how can i continue to use the virgin email interface?

  • oflix's avatar
    oflix
    4 months ago

    Not sure why you think your ntlworld.com address is no longer supported. It's certainly not a standard thing as mine works fine as does my mum's. Do you still have an active broadband service with them?

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  • oflix's avatar
    oflix
    On our wavelength
    4 months ago

    Not sure why you think your ntlworld.com address is no longer supported. It's certainly not a standard thing as mine works fine as does my mum's. Do you still have an active broadband service with them?

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    4 months ago

    Hi paulholly 

    Welcome to our forums and thank you for your first post. Sorry to hear your email is no longer active with us. Just to confirm, are you an active cable customer with us? If so, what happens when trying to access the mail box? What error do you see? Please let us know and we will do our best to assist from here.

    Thanks,

    • paulholly's avatar
      paulholly
      Tuning in
      4 months ago

      I have been a VM customer for a long time and have the high speed hub whichever way i try and access vm i just get a page that doesn't load and has no options available i get mail easily from my microsoft email. i now use the following  which contains the words mail at media and from there login vm this works 3 out of 5 times i realise they dont want to service the ntlworld.com address and when i get a login i use my gmail address so how am i supposed to continue with my well established ntlworld addresss?

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        4 months ago

        Hi paulholly

        Thanks for getting back to us, we can look into this further with you.

        I've dropped you a private message so I can take your details and help you out.