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ASB1960's avatar
ASB1960
Tuning in
23 days ago

Intermittent dropouts

My broadband has been intermittently dropping out for a while in the evenings.

VM tests tell me intermittent signal and if not fixed in 24h raise a call.

It's annoying in the extreme, yes it does come back, sometimes I need to power off. The only vaguely unusual thing with my setup is the router has differently named 2ghz and 5ghz.

It's been ongoing every few days for a few weeks.

Any suggestions Cory anything I can do.

  • Hi ASB1960 thanks for posting and welcome back to our community.

    Sorry to hear that you've been having an intermittent internet connection and for any inconvenience this may have been causing you. For future reference are there any local faults showing here? Our service status page will also enable to you run diagnostics and book an engineer if required. However, as you've reached out to us, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R