Intermitent packet loss

Question

Seeing a bit of packet loss on stream and voice calls and I can see it on BQM

Can anyone see anything in the below data which might point to the issue? I have run checks on the Status Checker and it all comes back fine. Restarts the hub several times as still seeing it.

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	41	5120	QAM 16	1
1	43100000	41.3	5120	QAM 16	2
2	36600000	41	5120	QAM 16	3
3	30100000	40.5	5120	QAM 16	4
4	23600000	40.8	5120	QAM 16	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	1	1
1	ATDMA	1	0
2	ATDMA	1	0
3	ATDMA	1	0
4	ATDMA	1	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.4

36.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

208

74000000

4

0

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306000000	5.7	39	QAM 256	22
2	138000000	7.4	39	QAM 256	1
3	146000000	7	39	QAM 256	2
4	154000000	6.9	39	QAM 256	3
5	162000000	6.8	39	QAM 256	4
6	170000000	6.3	39	QAM 256	5
7	178000000	6	39	QAM 256	6
8	186000000	5.8	39	QAM 256	7
9	194000000	6.2	39	QAM 256	8
10	202000000	6	39	QAM 256	9
11	210000000	6.2	39	QAM 256	10
12	218000000	5.8	39	QAM 256	11
13	226000000	5.7	39	QAM 256	12
14	234000000	5.7	39	QAM 256	13
15	242000000	5.8	39	QAM 256	14
16	258000000	5.7	39	QAM 256	16
17	266000000	5.7	39	QAM 256	17
18	274000000	5.4	39	QAM 256	18
19	282000000	5.3	39	QAM 256	19
20	290000000	5.1	39	QAM 256	20
21	298000000	5	39	QAM 256	21
22	314000000	7	39	QAM 256	23
23	322000000	6.9	39	QAM 256	24
24	330000000	6.9	39	QAM 256	25
25	338000000	6.6	39	QAM 256	26
26	346000000	6.7	39	QAM 256	27
27	354000000	6.6	39	QAM 256	28
28	362000000	7	40	QAM 256	29
29	370000000	6.7	40	QAM 256	30
30	378000000	6.9	40	QAM 256	31
31	386000000	6.6	40	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	58	0
2	Locked	39	54	0
3	Locked	39	71	0
4	Locked	39	69	0
5	Locked	39	62	0
6	Locked	39	81	2
7	Locked	39	82	0
8	Locked	39	67	0
9	Locked	39	78	0
10	Locked	39	58	0
11	Locked	39	58	0
12	Locked	39	61	1
13	Locked	39	63	0
14	Locked	39	53	0
15	Locked	39	49	0
16	Locked	39	52	0
17	Locked	39	48	0
18	Locked	39	57	0
19	Locked	39	58	0
20	Locked	39	66	0
21	Locked	39	58	0
22	Locked	39	56	0
23	Locked	39	58	0
24	Locked	39	48	0
25	Locked	39	61	0
26	Locked	39	58	0
27	Locked	39	51	0
28	Locked	40	42	0
29	Locked	40	55	0
30	Locked	40	47	0
31	Locked	40	48	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

92

4K

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

40

4.6

1436560363

20362

Tom_W1 · Answer

Hi Rwilliams100 thanks for your post although we're sorry to hear of your concerns raised.
We've ran some checks on our lines and we can't see any faults at present time, so can you confirm if you're still having any issues?
It would appear from our side there's nothing at fault at the moment, please let us know.
Many thanks

legacy1 · Answer

Nothing wrong you say? should the upstream&nbsp;Modulation&nbsp;by QAM 64 in 2025?

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