Forum Discussion

raigon's avatar
raigon
Joining in
3 days ago

Disconnects and Below Minimum Speed

Since 3rd Sept 2025 been getting constant Disconnects and my speed is below the 512 Minimum stated in Contract.

First it started with text messages - Broadband, Voice, TV Vault we have identified the problem and a engineer is on the way.

the engineer is on site and working to fix the problem then postponed a day and then estimated until the Friday 12th Sept 2025 said it was fixed and that is when the problems started.

Here is my 

For Today.

And to make things a kick in the teeth I only recently renewed my contract since for the first month i been getting no issues and 1.1gb speed. 

Engineer wont come out til Friday and If I want them to come sooner the lady on the phone said Well if you pay an extra 9.99 we can send someone out next day! like she knew the problems will persist even if i pay the extra.

I live in the Christchurch area Dorset. 

Stuck on what to do. 

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi raigon,

    Thanks for your post and welcome to our community.

    We're sorry to hear about the service issues you've been having.

    How did the engineer visit go?

    Has the service improved?

    Please pop back to us when you can.