I should be getting around 500mbps, however I am getting just 33mbps. I've reset the router, checked all my settings which haven't changed, but still getting very poor dl speeds.
Anyway of me checking whether there's an issue with router?
Do the speed test this way first...
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If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub.
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.
If still low put the hub into modem mode and try again.. which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).
Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub, except your one device. This ensures that NO other devices are connected
If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again. There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third
https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163
https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321
https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p/5065927
"I am getting just 33mbps" - I'd suspect this is over Wi-Fi on the 2.4Ghz band.
