Forum Discussion
- jhukTrouble shooter
This is not ADSL from early 2000's and does not need time to Sync so you have been told BS.
- Client62Alessandro Volta
Use the link below to discover where the speed is being lost...
Speed test the service to a Router mode Hub + your device with the link below.
https://www.samknows.com/realspeed/Once the test begins click on: Run full test to see all the stats.
The speed at the Hub should reflect your subscription.
The speed any Wi-Fi device draws data at is limited by its data needs and technical abilities.- oisin1974Tuning in
 this is what i get when i use that link
- newapolloVery Insightful Person
oisin1974 wrote: this is what i get when i use that link
You really need to be testing using a computer with a wired (ethernet) connection.
That download speed to the mobile device is about right for say an iphone 13 or newer connected to a Wi-Fi 6 access point (which is what your hub is)
You may have got higher speeds on that device in the old property (even on a gig1 connection) but the new property won't be like for like due to the different properties of the building itself, also wall type, neighbouring wifi connections, possible location of the hub, any others using the internet at the same as you are testing etc can also affect the speed
- Client62Alessandro Volta
Kind of looks better now we see a few more figures.
- AdduxiVery Insightful Person
Yes, that 2000 x 200 Tier look fine according to Samknows testing. Looks like the LAN side of the connection is lacking, so that's a good place to start troubleshooting.
- Client62Alessandro Volta
When I use Samknows, "Mobile Device" means connection is via Wi-Fi.
- jpeg1Alessandro Volta
Waste of money paying for 2gbps and using a mobile
- oisin1974Tuning in
When i use virgins online checker i get this though
 
- Daniel_EtForum Team
Hi oisin1974 👋 Thank you for your posts and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
I can see you've spoken to the team since your latest post. Has a resolution been provided?
Please pop back to us at your earliest convenience.
Regards,
Daniel
- Client62Alessandro Volta
That could be why we see the Hub Downstream has dipped below the expected level.
Try 0800 561 0061 - this automated local fault number may give info for issues affecting your street. - oisin1974Tuning in
 
- pete_at_homeSuperfast
That SamKnows test shows LAN client is a phone over WiFi, so 520Mbps aint bad !!
To be sure of the real speed, you need to test via Ethernet using the 2.5GigE port on the Hub5x, and a 2.5GigE port on a PC or Laptop !! Alternatively test using two 1Gig ethernet connected Laptops with two different speedtest sites at the same time, (i.e. speedtest.net & speedsmart.net)
- legacy1Alessandro Volta
BUT I NEED 2Gb in my hand!😋
- Cardiffman282Trouble shooter
It is an impressive speed tier and fair play to Nexfibre/VMO2 for delivering it but I remain puzzled as to what day to day purposes it could be meaningfully applied to.
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