Forum Discussion
7 Replies
- jpeg1Alessandro Volta
This is very common. Does it show when you log into your account? If it does then it may have been lost by Yodel. If not then it was probably never ordered by the phone staff.
You'd probably best wait for a VM person to pick this up and offer to help. Could be hours or days.
- happychappy2Tuning in
I can see it's added to the contract under "add ons" but I can't see current status, tracking, latest progress for this item to reach me.
I have two bedrooms, and the conservatory out of range, and as I can only request one pod at a time, with the delay on the first pod, I can see several months of pain ahead, paying for a system that is under performing and Virgin Media drag their heels at every stage.
- AdduxiVery Insightful Person
It might have been better to get a decent Mesh system that would be yours to keep should you ever move ISP?
- happychappy2Tuning in
Virgin Media are responsible for getting a guaranteed minimum signal in every room of my house, or issue a credit of £100.
If I don't follow the requirements of this guarantee, then I would have no claim should these pods fail to deliver.
- happychappy2Tuning in
If Virgin Media don't supply the up to 3 pods, then they will be in breach on contract..
- happychappy2Tuning in
I've raised a complaint, C-210324176 21.03.2024 since Virgin Media are not responding.
- Steven_L
Forum Team
Hello happychappy2,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your pod order at the moment.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Related Content
- 7 months ago
- 31 days ago
- 11 months ago