Forum Discussion

Dante87's avatar
Dante87
Tuning in
6 months ago

1Gib package! more like 11mb...

i am embarresed to say this, but since i got this package i have never ever had more than 45mbps download speed the first few months of upgrading to this, and now in the last few months its never went above 11.6mbps. and im only now seeing that on the website it says minimum guarantee is 500+ mbps with this package. and i have had this package for maybe a year now, and for over £60 i expect what i am promised and i expect compensation for being total screwed over like this, since day one. i have been with virgin well over 10 years and i tell everyone they are the best, just for this to happen to me.

guarantee
Help
speed
  • jpeg1's avatar
    jpeg1
    6 months ago

    Samknows shows the speed in Mb/s, which is how your VM broadband is is rated.

    If your download is showing MB/s as you insist, you have to multiply that by 8 to get the true speed in Mb/s.

    So if your game is showing 60 MB/s it is actually 480 Mb/s. 

    You also have to allow that the game server may not be capable of serving your download at the speed you want, depending on its capacity and its route to you. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    If this speed is measured with an ethernet connection then something is seriously wrong. If it's over WiFi then you only get a get a minimum speed of 30Mbps, with their 'pods' if needed. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    To get some advice on here you'll need to get the connection data from your Hub. Go to 192.168.0.1, copy and paste here as text, the downstream, upstream and log data. 

    Someone will check it and be able to advise what might be wrong. 

  • Dante87's avatar
    Dante87
    Tuning in
    6 months ago

    im dumb and i cant find the down/up stream, i also switched my ethernet cable from my other pc to this and now its gone up, so now instead of downloading a game at 11.6mbps its gone up to around 50-60 mbps peak. still not the 500+ minimum the website guarantee's

     

     

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    That suggests you have a better connection than you have quoted. 

    If you have been using the indicated speed from a game server, they are not trustworthy. Is it indicating bytes MB/s or bits Mb/s?  If it says MB/s then you need to multiply it x8. 

    Also try a new ethernet cable, Cat5e or Cat6. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    So the Hub is getting the full 1Gb.  If your devices are not performing, then you will need to check your end.

  • Dante87's avatar
    Dante87
    Tuning in
    6 months ago

    it always shows MB/s, i have a Cat8 and i have a 2.5 GbE port in my PC. im confused, it dont make any sense to me at all. if samknows shows those speeds, shouldn't i be downloading at those speeds? because otherwise i'm paying that insane price for 1/4(less than 10%?) of what i'm "lowest guaranteed" promised. i have a friend that downloads over 780+ MB/s with another provider (different country also). i have 100+ upload speed and he has 700+, our download speed is pritty close. hes paying roughly the same price as me. what is their excuse for these rubish speeds, when other countries in the world are getting more than us for the same price? this is a pic below is of his download speed btw, i asked him for it, to see what speeds i should be paying for and my mouth hit the floor. i guess the uk is still in the stone age compared to the rest of the world. should i just give up trying to get those speeds, virgin clearly cant give what they say?

    • vmrunreliable's avatar
      vmrunreliable
      Superfast
      6 months ago

      Your friend with another provider, in another country isn't really relevant to your situation is it? 

    • Martyn's avatar
      Martyn
      Superfast
      6 months ago

      if you check your ethernet settings make sure its connected at 2500/2500

      any other cable you can test? cat8 means nothing probably off amazon and copper coated aluminium cable, a cat5 would also do the same and better. I'd always recommend cat6, anything higher is just not needed imo. I buy my from screwfix around £26 for 50m of the stuff -.-

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      6 months ago

      Hi Dante87 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      We're sorry to hear about the problem you've been having and that you feel this way 😔

      Have you tried following the advice provided by Martyn?

      Advice on how to fix slow internet speeds can be found here. 

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel 

      • Dante87's avatar
        Dante87
        Tuning in
        6 months ago

        can u close the post i sorted it out like 3 days ago thanks

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    Samknows shows the speed in Mb/s, which is how your VM broadband is is rated.

    If your download is showing MB/s as you insist, you have to multiply that by 8 to get the true speed in Mb/s.

    So if your game is showing 60 MB/s it is actually 480 Mb/s. 

    You also have to allow that the game server may not be capable of serving your download at the speed you want, depending on its capacity and its route to you. 

  • _wibble_'s avatar
    _wibble_
    On our wavelength
    6 months ago

    mbps / MBps aren't the same

    Downloading patches or games is not a reliable way to measure speed.  Often they are limited / overloaded.

    Your hub is working fine so you need to look at cables/PC/console/laptop whatever it is.