Hi, we have just upgraded from 250mb speed to 1Gb - the WiFi speeds are now slower than on the previous 250mb package?
ethernet it full speed, just WiFi is slower, we are using the same Hub 5 router, nothing has change in the home.
we have had a few results of around 300mbs on WiFi speedtest, but usually around 150 mbps?
I was expecting WiFi speeds of somewhere near the 600mbs and upwards.
thanks
Maybe you could try some else you know with 1Gb with a hub 5 and see what wifi speed you get? someone without pods not using modem mode.
There are other cases that faster due to science phenomena that an outcome you expect does not happen.
You keep saying 'we upgraded from 250mb to 1Gb' , but that's not really correct is it?
Looking at previous threads, it seems your partner cancelled a 250Mb contract to avoid a price increase, and you then got a 1Gb contract on a new customer deal to save money. If that is the case, you did very well out of VM and good for you. But I can't help thinking that the real problem here is Karma.
Once again ! WRONG WRONG WRONG - everything you have dreamed up in your reply is... guess what WRONG
That's strange. There must be another DeborahForum on here in that case to account for this post Keep Hub5 from old account and remove new Hub3 ? | Virgin Media Community - 5504589
Plus, don't tell customers you will call when you are not going to - its just unprofessional.
Well there is always the option of leaving VM for another supplier.
You know what I find curious is the number of posts on here asking for ‘upstream and downstream stats’ or have been fixated on RFoG specs, even though the OP has stated that “The speed to the hub is 1gb, just over, the ethernet speed is also full speed, it's just the WiFi speed which has gone down since the upgrade”. So assuming we accept their claim that they work in IT and know how this all works, and they aren’t just lying, then can we please work on the basic that the underlying connection is fine and that this is a WiFi issue?
So how do we investigate WiFi only issues? Now the OP claims that nothing else (other than a speed upgrade) has changed? How do they know? WiFi is no respecter of boundaries, hypothetically, I could move into the next door property and install equipment which would utterly obliterate my neighbours’ WiFi connections - from their perspective ‘nothing has changed’.
So, again ‘how do we start to investigate WiFi issues- get a grip?'
That’s pretty much what I said in the first instance.
We had perfect WiFi for 3 years, virgin called one afternoon a few weeks back and offered an upgrade, we agreed, drove home, the upgrade had taken place, nothing else had changed. I ran a sped test to look at my speeds and the WiFi was terrible, but the Ethernet was 1000Mbs.
I left it a few days, it didn’t improve, I then posted on here… all the other following nonsense from people being sarcastic when I tell them I work in IT, accuse me of telling lies (why? What’s the point other than wasting my time posting what’s going on, on this forum?) and the other usual forum stuff.
I just posted that my WiFi was slower instantly, yes instantly the moment Virgin upgraded me - it’s that simple. (of scourse no one has moved in next door and installed equipment…bla bla bla what a joke)
And I expect the experts, who I’m paying for this service to be able to fix it, nothing else. I don’t care what you install, old or new, if it works I’ll have it.
I was told by the last engineer I'd get a call to arrange next appointment today (Friday). Guess what, no one has called. What do I do?
I can't be taking more time off work waiting for engineers to pop in for 15 minutes then leave without fixing anything.
Next visit will be my 4th, how many visits does it take?
There is nothing too fix thats just how the hub works go back to 250Mb.
Yes I've tried splitting the channels, it didn't help.
Last but one engineer, last week, updated the cable to fibre all the way into the property, didn't help
The stats look normal assuming it's an RFoG Connection (Fibre to the outside, then coax to the HUB).
Have you tried splitting your SSID into two, one for 5G, and one for 2.4Ghz?
A quick tip is leave the current 5G SSID 'as is' and rename the 2.4 to the same name plus '_2G', for example, so you don't have to re-connect all your devices, unless they are limited to 2.4Ghz.
I bow to Carl's knowledge of RfoG but generally an upstream power level of 29 dBmV is below the ideal which could lead to connectivity issues or reduced performance.
