Hi, we have just upgraded from 250mb speed to 1Gb - the WiFi speeds are now slower than on the previous 250mb package?
ethernet it full speed, just WiFi is slower, we are using the same Hub 5 router, nothing has change in the home.
we have had a few results of around 300mbs on WiFi speedtest, but usually around 150 mbps?
I was expecting WiFi speeds of somewhere near the 600mbs and upwards.
thanks
Hi,
A gentle reminder to please keep replies polite, respectful and relevant, some posts have been removed
Thanks
Community Moderators
The VM3991.... Is mine
Looks low
Looking at those scans, your 5Ghz signal is very poor, it should be over -65dBm for a decent signal. As for the 2.4Ghz, that's a congested area so not much you can do about that either. However the plus point is the signal is stronger at -70 dBm, but still not great. Is also not helped by someone using Channel 8!
Is the Hub in an open area with no interference about it? Those signal levels are not good really.
In comparison, I have 3 Wifi access points (Pods in VM speak) and the closest one to me at the moment is -36dBm and the one that is furthest away is -80dBm.
I don't believe the speed tier would affect the performance of the Wifi antenna's in the Hub, and this just looks like interference or a bad placement.
Hi, the hub has been in the same spot for over 3 years, before Virgin upgraded our WiFI speeds were perfect everywhere in the home, I could use it outside very well too. Since the upgrade the hub has been changed to another hub 5 to try and fix this issue a couple of weeks ago along with the cable upgrade to fibre to the property. One of the engineers did say he’d worked on the power to try and fix it, without success.
I keep going back to the fact that everything was perfect until literally the moment Virgin upgraded the speed.
We’re now frustrated as the last (3rd) engineer told me he’d call us in 2 days to arrange a more in depth appointment as he said it needed to be looked into in a lot more detail, but he did not call and we’ve just been basically dumped. Which is just not good enough.
Hence, we are just stuck with this until Virgin decide to help.
As far as I'm aware, the routers need to be configured for each household, that what I was told by an engineer so I don't think borrowing a router works work? Also, I don't know anyone with one.
The real answer is for Virgin to come out and fix it
Still going on, don’t think Virgin will ever fix this.
Forum TeamHey DeborahForum, thank you for reaching out and we are so sorry to hear about your connection speeds.
We can see you are currently in DM with my colleague.
If I buy a 2nd hand Vodafone router with 6e technology, can I use it after putting Virgins hub5 into modem mode? I’m getting no where trying to improve my WiFi speeds, I was given a pod but it hasn’t improved it enough.
im hoping the answer is yes then I can use the extra 5Ghz strength and 6Ghz for the devices that are compatible.
Has anyone any experience with this? Thanks
I don’t know about that Router. Being for Vodafone it may be locked down and not configurable? Anyway it may not help, I mean looking at your WiFi analysis you have, by my count, 12 other WiFi signals in your location. This makes it difficult to get good performance as each WiFi unit has to share the space. I’ve always said a single Router is not always the best solution. It may be better to ditch the Pods and setup a good quality Mesh or Access Points? However this is not a cheap solution. At least you can manually setup everything to try and avoid WiFi clashes etc. Not what you want to hear really?
"12 other WiFi signals in your location." Just a note: in the last 24 hours I have seen 130 2.4Ghz signals in my area. I use Ubiquiti/Unifi Wireless Access Points and I have no problems with devices that must use the 2.4Ghz band. It’s ’horses for courses’, cheap equipment does not last, you buy another lot and another lot, but by this time you have paid more than buying good equipment to start with.
So your going to seek compensation for the problem?
And do what with it? Buy a pizza? No I’m not interested in compensation. I’m putting myself through this never ending tedious back and forth in the hope of the company that I pay good money to each month will fix their equipment to work the way it should.
23rd Jan 2026, still after getting 2 WiFi pods , best speeds downstairs is 180Mbps on a 1Gb plan, 60 Mbps less than I got on the previous M250 plan and 4 engineer visits cant fix it. I was offered a speed downgrade if I agreed to more than double my monthly payment! So I haven’t agreed as there no guarantee this will help.
I also mentioned another issue as Virgin installed the outside box where the cable comes to the property, on next doors front wall by mistake, my neighbours have recently changed and asked it to be put on my property instead of theirs (quite understandable) so I did, on this forum via DM , yet Virgin sent someone to move the router not the outside box and then charged me for it, this is after I got totally frustrated during the simple process of asking for this to happen so I told Virgin I’d had enough, don’t make the appointment and I’ll just leave it for the neighbour to contact Virgin, ( I was simply trying to save hassle in the future by letting virgin know about this error so they could fix it) I told them I’d had enough, getting this simple job done was too frustrating so don’t make the appointment, but they ignored me and sent an engineer anyway, yet it was an internal engineer only, so they made the appointment after I said not too, then sent the wrong engineer! As he could only work on the router not the external box….. he left after doing nothing, and today I got the charges on my bill….I could go on…. I’m sick as a chip. It’s an absolute joke.
You guys give up, or are you thirsty for more
I have a great idea! why not try a better wifi router and use modem mode.
Forum TeamHi DeborahForum,
We’re sorry to hear that the issue with the box installed on your neighbour’s wall has not yet been resolved. We’re here to help.
We’ll send you a private message shortly so we can contact you and work towards resolving this matter😊.
