Forum Discussion

Kidsneedwifi's avatar
Kidsneedwifi
Tuning in
10 months ago

slow Volt

I have been with VM for twenty years

I pay about £80 a month for just BB, I have volt

I get nowhere near the speeds promised , sometimes 350 but usually less

VM turned out to investigate and fitted a new cable into my house last week

speeds have now dropped to under a hundred

I feel very disappointed in VM, I never ring up asking for a price reduction and would rather not leave but sometimes you feel like a mug?

 

 

  • jbrennand's avatar
    jbrennand
    10 months ago

    See this...

    __________

    Wifi speeds will always vary across your property.  Can we check first… are your speed issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    Report back on wired speeds

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    10 months ago

    See this...

    __________

    Wifi speeds will always vary across your property.  Can we check first… are your speed issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    Report back on wired speeds

    • Kidsneedwifi's avatar
      Kidsneedwifi
      Tuning in
      10 months ago

      Hi John

      Thanks for your answer, I have just tested and these are my speeds today ( this from a service that says I will get 1000MBs

      Wired download 52.72 mbs, wired upload 8.17 mbs

      WiFi download 25.84   wifi upload. 44.95 

      I am on Hub 4, they have replaced it recently ( BTW not with a new one, it was clearly a very used one)

      Lights steady white

       

       

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        10 months ago
        Kidsneedwifi wrote:

        Wired download 52.72 mbs, wired upload 8.17 mbs

         

        Lights steady white

         

        Is that on an old ethernet cable?  Can you try it on a new Cat6a one as old ones often fail and drop connection speeds to <100 - I have had several do that.

        Are you on the 1GB package?  You must be out of contract and able to negotiate a much better deal and qualify for their wifi "guarantee" - but dont do that yet till the issues are sorted out

        https://www.virginmedia.com/wifi-max

        Lets see your connection data - can you do this...

        ______________________________

        In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
        Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

        Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

        https://www.thinkbroadband.com/broadband/monitoring/quality

         

  • Martyn's avatar
    Martyn
    Superfast
    10 months ago

    £80 a month is too much, you must be out of contract?? 1gig is only £33 (m500 volted)

    • Kidsneedwifi's avatar
      Kidsneedwifi
      Tuning in
      10 months ago

      Thanks Martyn, I have been with VM 18 years and have clearly made the mistake of trusting them. BIG< HUGE mistake with VM

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    Just to add my voice to the chorus. VM have certainly taken advantage of your good nature in not renegotiating your contract. You are paying twice what you should. 

    I suggest you find out what a competitor would charge, phone the 'thinking of leaving us' line, and demand that they match it. Consider also whether you really need that 1Gbps connection, many people have it because it's the best available, but few ever make full use of it.