Forum Discussion

Fed_up_Kaz's avatar
Fed_up_Kaz
Just joined
9 hours ago

Will I ever get my install??

Here's my story so far:

July 15th  - contract signed and installation booked for August 1st

August 1st - No one showed up, no notification. very sorry and rebooked.

September 2nd - No one showed up, no notification. very sorry and rebooked.

September 16th - Engineer showed up apparently a blockage even though they only did the cables in my road earlier this year. very sorry and rebooked.

October 15th - New installation date. contact made on 13th October, Very sorry something about council permits and date moved.

October 17th - New installation date. contact made 15th October Very sorry something about council permits and date moved.

October 30th - New installation date  - maybe it might happen!!!

I've kept all evidence and look forward to my compensation. But I really would just like the Broadband  installed preferably this year!!

getting very fed up with this now........

 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    7 hours ago

    Don’t forget you are due compensation for missed appointments etc. 

  • Bored_Bob's avatar
    Bored_Bob
    Just joined
    8 hours ago

    Fed_Up_Kaz

    Same here, ordered in August, 3 appointment cancelled, all you get from customer services, who are likely doing their best, is just making things up. You will be counted in 24 hours, turns into 72, turns into 10 days. Appointments always cancelled at the last nit as well. 

    Not sure anyone should order from them, I would be surprised if the install happens this year....