Here's my story so far:July 15th - contract signed and installation booked for August 1stAugust 1st - No one showed up, no notification. very sorry and rebooked.September 2nd - No one showed up, no notification. very sorry and rebooked.September 16th - Engineer showed up apparently a blockage even though they only did the cables in my road earlier this year. very sorry and rebooked.October 15th - New installation date. contact made on 13th October, Very sorry something about council permits and date moved.October 17th - New installation date. contact made 15th October Very sorry something about council permits and date moved.October 30th - New installation date - maybe it might happen!!!I've kept all evidence and look forward to my compensation. But I really would just like the Broadband installed preferably this year!!getting very fed up with this now........

AFAIK, this is still the record for a delayed installation18 Months later no connection 27 cancelled appointments now &quot; we can&#39;t bring Virgin Media to your area&quot; | Virgin Media Community - 5338162Hopefully you still have your previous connection in place while you wait.

Alas nothing will happen, if, and it’s not likely, they do take it up; VM’s response will be along the lines of ‘council permissions, sorry about that etc.’ It absolutely will not help you nor damage VM in any way, their reputation for customer service is already so low, there is nothing you can do to damage it further.They simply don’t care. Fine!So what will you do? What alternative suppliers are available to you? Just how long are you prepared to allow VM to rip you off?

Fed_Up_KazSame here, ordered in August, 3 appointment cancelled, all you get from customer services, who are likely doing their best, is just making things up. You will be counted in 24 hours, turns into 72, turns into 10 days. Appointments always cancelled at the last nit as well. Not sure anyone should order from them, I would be surprised if the install happens this year....

Don’t forget you are due compensation for missed appointments etc.

I think the record on these Forums is about a years wait for install? Hopefully you won't have to wait as long :-)

Will I ever get my install?? | Virgin Media Community

20 Replies

Darthvadar
On our wavelength
17 days ago
VM is truly hopeless. There is no leadership at the top, and the whole company is a shambles. I have offered to act in a consultative role to carry out root and branch reform, but it is unlikely VM will ever take up this offer due to the sheer embarrassment on their part. Dont waste any more of your valuable time....find another provider.
Fed_up_Kaz
Tuning in
9 days ago
So, unsurprisingly the 10th appointment has been cancelled!!! appointment number 11 due January 14th 2026!!! I really cant wait until another provider installs in our area, I am so fed up with this now. I really wouldn't have waited this long but virgin media are the only provider here, I'm stuck!!!! almost 5 months waiting now...... beyond a joke!!!
- Deepak_S
  Forum Team
  6 days ago
  We’re so sorry to hear this Fed_up_Kaz. We completely understand how incredibly frustrating this situation has become, especially after so many cancelled appointments. Waiting almost five months is far from the experience we want for our customers, and we truly appreciate the patience you’ve shown throughout what has clearly been a very difficult process.
  
  Sometimes delays with installs do happen, but we always aim to avoid situations like this, as we know how disruptive and disappointing they can be. In terms of compensation, this will absolutely be assessed for both the delays and any missed appointments. All of this will be reviewed and applied once the installation has been successfully completed.
  
  Thank you again for sticking with us during this, we’ll do everything we can to ensure things move forward as smoothly as possible from here!
JBarrett94
Joining in
5 days ago
I am also having issues with my installation, an engineer came a day early while I was at work and told my disabled mother he was going to reschedule it for the next day instead of her ringing me (20/12/2025) which was the day of my interior install. He ASSURED her that both the exterior and interior work would be completed. I then proceeded to wait from 1pm till 6pm for no-one to show, rang the install team number to be assured they would be out on Monday (22/12) for them to still not show.
Now about to ring, yet again, to see where I stand. I need it routed a specific way so I need to be here, and am growing less and less patient with how this is all being handled.
Cherry on top is that on the app and website it still shows the old install dates, which have long gone.
- Sabrina_B
  Forum Team
  16 hours ago
  Hi JBarrett94 👋.
  
  Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with a recent installation. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
  
  Thanks.
  
  Sabrina

Forum Discussion

Will I ever get my install??

20 Replies

Related Content

Unauthorised new virgin installation

Untidy installation

Delayed Install Credit

Delayed Install

Installation