Forum Discussion

crnmck's avatar
crnmck
Joining in
2 months ago

Volt M350 - wouldn’t bother

Come home again to no working wifi, status test and connect app tells me everything is fine. At least twice a week we are resetting the box but lose signal sporadically every few days. Absolute joke of a service. Called the support line there to be told their tests are taking longer than expected but eventually the automated person said no issues. Clearly there are.

Engineer here in October and replaced the box and it’s no better since. Had sky for 7 years, their WiFi gets slated but in all that time im lucky if it has to reset my router twice. Any ideas and worst case how bad does the service and signal loss need to be for us to get out of the WiFi part of the contract without penalty? 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    What do you mean by the WiFi part of the contract? You pay for the broadband connection. Wifi comes with it. 

    • crnmck's avatar
      crnmck
      Joining in

      As in happy to pay for TV part of my package but not for broadband that doesn’t work and isn’t fit for purpose 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        You need broadband for VM TV to work .....

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    There are other ways to watch and record TV without paying for broadband.