Forum Discussion

Leemorgan1986's avatar
Leemorgan1986
Joining in
8 months ago

VM connect not working

Can anyone advise me what to do regarding the VM connect app. Says cannot find the Hub. I've followed all instructions, still not working 

    • Carley_S's avatar
      Carley_S
      Forum Team

      Hi Leemorgan1986 

      Welcome to the community forums 

      Sorry to hear you're having issues with your connection to the connect app at this time. 

      Ensure that your device is connected to the home network and not a guest, mobile data or with an VPN enabled. 

      Ensure that both your device and app is fully updated to the latest versions available. 

      If this has not helped, try uninstalling the app and clear all data from the device regarding the app (cache/cookies) then try re-installing. 

       

      The advice provided above is in regards to your hubs settings menu. To access the hub admin from a browser use the information on the back of the router and enter the hub settings password.