Virgin wall socket installed in wrong place
Hey,
I'm a brand new Virgin Broadband/Fibre customer. The connection was installed yesterday (30/03), and they connected my property to the street cabinet was done last week.
I did understand that they 'might' need to drill a hole or two, but I stupidly assumed that this was only for connecting the property to the cabinet last week when they installed the brown box next to the existing entry point for the old phone line. Since they installed it right next to the existing entry point, I assumed the existing wiring would be used for the bit inside the house.
It seems I was wrong and since the engineer was asked to put the new router where the old one was, a cable has been installed basically half way around the house to put the wall socket in my living room. I was out and about when the engineer installed the socket/ cabling yesterday, so only when I came home I noticed the cable all away around my house. If I had known that new external cabling was required, I would have asked for the cable to be installed the other way around the property so it's out of sight and the wall socket could have been installed in another room.
Is there a way to get this changed? I know I can get an engineer out for a 25 quid fee, but can I asked for this to be waived since I feel I was not well informed about all of this.
Thanks