will_460cs
2 years agoTuning in
Virgin Media isn’t available at your new address (but I and my two neighbour had a point installed 3 year
Hi,
I am looking to move my broadband to Virgin, virgin installed into my town 5 years ago and on my my house the dug a floor connection point next to my front gate and the same for my 2 neighbours.
When I use the checker service my postcode is ok but house number is not listed for connection, been through to the call centre 3 times now and they say they will get an engineer to check but etc time they fail to check.
Is there any way to get help on this issue?
thanks
Will
Thanks for the update will_460cs, and I'm sorry to hear of this poor experience.
Can you please confirm if you now have a pending subscription and installation date now in place with Virgin Media at your new address?
Thanks,
David_Bn