Forum Discussion

will_460cs's avatar
will_460cs
Tuning in
2 years ago

Virgin Media isn’t available at your new address (but I and my two neighbour had a point installed 3 year

Hi,

I am looking to move my broadband to Virgin, virgin installed into my town 5 years ago and on my my house the dug a floor connection point next to my front gate and the same for my 2 neighbours. 

When I use the checker service my postcode is ok but house number is not listed for connection, been through to the call centre 3 times now and they say they will get an engineer to check but etc time they fail to check.

 

Is there any way to get help on this issue?

 

thanks

Will

New customer connection.
  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for the update will_460cs, and I'm sorry to hear of this poor experience.

    Can you please confirm if you now have a pending subscription and installation date now in place with Virgin Media at your new address?

    Thanks,

    David_Bn

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi there will_460cs,

    Thanks for your post and welcome to the community.

    We'll raise this with the team, I've dropped you a PM so we can discuss further.

    The message will appear within the purple envelope icon.

    Regards,

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Thanks for your cooperation over PM will_460cs,

    With the details given, our team will be in touch regarding this matter!

    Take care,

    • John_GS's avatar
      John_GS
      Forum Team
      2 years ago

      Morning will_460cs 

      I can see you've PM'ed Kain again and he's done the form. I have also emailed the team for you this morning, hopefully get a faster reply 🙂

      Best wishes.

      • will_460cs's avatar
        will_460cs
        Tuning in
        2 years ago

        Hi John

        ive tried to call many times and I just get passed from one call centre operative to the next one and they all do the same thing same my house isn’t connectable. I am 100 yards from one of the 2 main exchanges in my town. Half the houses had points installed about 5 years ago. Half didn’t.  Here’s a picture of the one they installed outside my gate. I’d really appreciate if someone can call me on [removed] Thanks will

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