Forum Discussion
I managed to get hold of an engineer back in august who was doing a service call at number 78 eastwood (they are the only house connected in the entire street), he checked my address then confirmed that the entire street was wired and ready to be connected with no engineering works required - the only thing required was Virgins database to be updated.. He spoke to his district manager who in turn got the 2 field engineers to drop referral vouchers in the entire street. I got a call 2 days later from the sales team to “register my interest again” - nearly 3 months on absolutely nothing has changed. I’ve call and been passed from department to department twice over the last couple of weeks.
very disappointed that this has not been resolved.
Thanks for the update will_460cs, and I'm sorry to hear of this poor experience.
Can you please confirm if you now have a pending subscription and installation date now in place with Virgin Media at your new address?
Thanks,
David_Bn
- will_460cs2 years agoTuning in
Hi David
in short no I have recieved no contact from virgin and if you check the postcode checker it says the same thing.
as per last message no contact from virgin, I did stop a virgin engineer who was attending a fault call and he confirmed all the engineering works were in place for the entire street not just my house- he contact his area manager who I was told would fix the problem that was almost 3 months ago.
The engineer then left referal cards for the entire street.
can I make it absolutely clear that no engineering works are necessary - they were all done years ago this is simply an administrative problem.and despite 20 plus contacts no one takes ownership to fix it they just come back and tell me it’s with a different team that I can’t contact and have no time scale.
- will_460cs2 years agoTuning in
just so I’m clear as I don’t think my message was;
1. I have never had and contact from virgin other than me accosting an engineer who was visiting a property in the street for a fault call, and subsequently getting another calm telling me I have registered my interest again and to sit tight.
2. there is no pending install as per your question.
3. The postcode check remains unchanged - I cannot be connected or for that matter anyone in my street other than 1-5 by house number. Despite this number 68 is connected and they were the adress that the engineers i mentioned was performing the fault call (2 engineers were there I spoke to the senior one)
3. the engineer in august that I accosted and explained my felines too checked my property spoke to a district manager then spent time confirmed that the entire street was connectable and dropped referral cards for the entire street, the district manager was meant to be sorted t the administrative hitch.
4. despite the above nothing has changed despite further calls I get told the same thing nothing other that Eastwood 1-5 can be connected. I believe there is Eastwood up to house number 102 on my street we all have virgin ports installed next to the front of a houses like the photo I sent back in January, they were installed in 2018!
- jbrennand2 years agoVery Insightful Person
Did you also send this by PM to David_Bn ?
There may be reasons other than cabling for being non-connectable... for instance VM may have reached the maximum capacity of customer connections in your location... and so will have to increase capacity at their end.
- will_460cs2 years agoTuning in
John
im sure there are lots of possibles but the engineer and his manager did allot of checks and carded the street. So they obviously couldn’t see a problem.
from my end the communication with Virgin has been very poor.
what do you suggest? Can you escalate so perhaps someone could actually at least find a reason?
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