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konombut's avatar
konombut
Joining in
10 months ago

Virgin hub 3 keeps randomly dropping connection

About 3 months into my contract the connection will randomly drop and the hub will be flashing green for a bit. I had a technician come round he said the cabling outside was outdated and had it replaced and yet the problem is still here in fact I think it’s getting worse.

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    10 months ago

    Hi konombut,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issues with your service. 

    To confirm, is this affecting both a Wired & Wireless connection?

    ^Martin