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konombut's avatar
konombut
Joining in
7 months ago

Virgin hub 3 keeps randomly dropping connection

About 3 months into my contract the connection will randomly drop and the hub will be flashing green for a bit. I had a technician come round he said the cabling outside was outdated and had it replaced and yet the problem is still here in fact I think it’s getting worse.

  • Hi konombut,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issues with your service. 

    To confirm, is this affecting both a Wired & Wireless connection?

    ^Martin