Forum Discussion

James_Ashbourne's avatar
James_Ashbourne
Just joined
8 days ago

Very unreliable connection

I have had VM fibre installed now for about 2/3 weeks and in that time it has gone down about 6 times, each time for 5/6 hours.

It has recently come to light via a local group page on facebook that many people in my town are suffering from the exact same issue (at the exact same time)

I know that some of the people that have been affected have been in contact with VM over the phone, however VM told one person in particular that no one else was having any issues and they were the only ones. This is totally incorrect, at least 15 people have voiced their dissatisfaction with the service.

This is not acceptable, and I wanted to know if there is someway to have an engineer check out the equipment that is causing this problem or is this a more national problem ?

  • Kath_P's avatar
    Kath_P
    Forum Team
    5 days ago

    Hi James_Ashbourne, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having issues with your connection and that this seems to be affecting others in the area too. Checking things here, there is no known network fault currently raised. 

    Please make sure the cable in your wall socket and in the bottom of the Hub are securely pushed in. Please don’t try to remove the cabling as this may damage it. After checking all cables connected to the Hub are connected securely please turn your Hub off and back on again using the power switch on the back.

    Please keep us posted on how things go.

    Many thanks,