Urgent Reconnection

this is not a [quick] line to VM - staff will get round to the thread ina few days - thats how the system works - even when they do they cannot offer much help with your problem other that telling you to ring so you need to keep at them via the phone

if you are sure they have tried to activate the line and its not worked and you are [further] sure you have connected the hub correctly then theres a fault somewhere 

you say you connected your hub - is that a new one or one you have taken with you - they dont usually allow that insisting on sending new equipment - you cold be a bit more explicit on what you have done and how the account was transferred to the new address - that might help others here to offer help

as to needing VM for working from home - thats as it is but as a domestic line it will get sorted as and when so if the internet is needed now you need to think about a backup - depending on your actual fault/problem you could be looking at not getting connected for days/weeks /months

Hi @ kemionoja,

Best wishes going forward following your home move.

It can take the forum staff a couple of days to pick up and respond to any posts.  I realise how important your new connection is to you as you've also posted https://community.virginmedia.com/discussions/ManageAccountCable/urgent-service-reconnection/5617252 and https://community.virginmedia.com/discussions/ManageAccountCable/house-move-query/5585782/replies/5617192

You say you called yesterday for reconnection, was this to speak to the homemovers team to ask them to process a home move? 

Or had you already set that in motion and yesterdays call was to the activation line to double check it had been activated?

The activation phone number if you need it is  0800 953 9500.   If contacting them you will need the hub serial number (shoud be on a sticker on the box base) along with your new account number and area number.

Thank you. I will call and see