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AndrewBClee's avatar
AndrewBClee
Joining in
30 days ago
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Unserviceable property - can an engineer come and review this?

Hi

I have been advised by VM that I cannot be connected as my property is unserviceable, on the grounds of safety for the engineers.  I live in a detached property, with clear line of sight from the house to the road and an unobstructed driveway. My neighbours on both dies are connected to VM (similar properties).  This cannot be right, and I have asked for an engineer visit to investigate and if this is a genuine issue to explain why, or if not proceed with the connection.  I cannot seem to get VM to commit to making this happen, has anyone any idea of how to move this forward?

  • Robert_P's avatar
    Robert_P
    26 days ago

    Hello AndrewBClee

     

    Thanks for posting in regards to the serviceability of your property, we understand the disappointment this can cause and you raising it via the forums.

     

    We can see you're currently being assisted by one of my colleagues via Private Message. We ask to not raise multiple threads as this can delay both yourself and other customers we support via the community the support they need.

     

    Please respond to my colleague via the Private Message and we will arrange for this thread to be closed.

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    26 days ago

    Hello AndrewBClee

     

    Thanks for posting in regards to the serviceability of your property, we understand the disappointment this can cause and you raising it via the forums.

     

    We can see you're currently being assisted by one of my colleagues via Private Message. We ask to not raise multiple threads as this can delay both yourself and other customers we support via the community the support they need.

     

    Please respond to my colleague via the Private Message and we will arrange for this thread to be closed.