Unservicable property fiasco!
Hi,
In early April I "contracted" with VM to supply Broadband to my Daughter's flat in Loughborough. Install date was the 29th of April.
One working day before install it was cancelled and arbitrarily changed to the 14th of May.
Couldn't do that, so arranged for the 16th, shortly before that they again changed that to the 15th (yes, a day earlier).
Couldn't do that, so arranged to do it on the 16th (yes, the day it was last supposed to be.
On the 15th they again changed the install date to the 31st of May!
By now I'm getting a little bit annoyed and spent yet another hour on the phone only to learn that the property was unservicable because of "safety and cabling issues"
I have received two emails stating such and was assured the "contract" was cancelled (you know, the one that never existed because VM could never supply the product).
I've just had a call from "cancellations" asking me why I want to cancel? Have I had an engineer visit? and other nonsense, like , how do I knoe the property is "unservicable"? Then he hung up before I could ask a few questions of my own... Nice!
You couldn't make this up!
Can someone from the team help me out here? I need to get this settled once and for all. This is beyond a joke now.
Thank you