Forum Discussion

NViana14's avatar
NViana14
Joining in
10 months ago

Unsecured external cable connection

External cables are not protected and are not in a virgin box. Due to this, they were accidentally cut whilst gardening. Shouldn’t they have done a protected cable installation to a virgin box? I noticed my neighbours have bt and g-network boxes.

  • David_Bn's avatar
    David_Bn
    Forum Team
    10 months ago

    Thanks for reaching out to us NViana14, and a very warm welcome to you!

    Sorry to hear of the current status of the cable - if you can please provide a picture as requested, this will give us a better understanding of the issue at play

    Thanks

    David

    • NViana14's avatar
      NViana14
      Joining in
      10 months ago

      Already solved this morning by your team. 
      thanks 🙏🏼 

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        10 months ago

        hello NViana14.

        Thanks for the update. 

        Were glad to hear our team resolved the cabling for you.

        if you need anything else, you know where we are.

        Gareth_L