Forum Discussion

NViana14's avatar
NViana14
Joining in
10 months ago

Unsecured external cable connection

External cables are not protected and are not in a virgin box. Due to this, they were accidentally cut whilst gardening. Shouldn’t they have done a protected cable installation to a virgin box? I not...
David_Bn's avatar
David_Bn
Forum Team
10 months ago

Thanks for reaching out to us NViana14, and a very warm welcome to you!

Sorry to hear of the current status of the cable - if you can please provide a picture as requested, this will give us a better understanding of the issue at play

Thanks

David

NViana14's avatar
NViana14
Joining in
10 months ago

Already solved this morning by your team. 
thanks 🙏🏼 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    10 months ago

    hello NViana14.

    Thanks for the update. 

    Were glad to hear our team resolved the cabling for you.

    if you need anything else, you know where we are.

    Gareth_L