Unresolved packet loss

Question

Hi there,We keep experiencing packet loss. An engineer visited us on Friday 30 Aug, and he fixed some legacy hardware that we had in both the internal and external VM boxes, and he moved us to a new port in the cabinet, but the problem persists.It's making working from home a real problem because it affects web conference calls badly.What can be done to fix this?Live BQM graph -https://www.thinkbroadband.com/broadband/monitoring/quality/share/de3fddc73d649bcc88d52999f510313ce5e6e876&nbsp;&nbsp;

Matthew_ML · Answer

Hey thewanted, thank you for reaching out and a warm welcome to the community I am sorry to hear this.
I can see there was an area outage which has now ended.
I have run some tests and everything is looking great on our end, this BQM looks fine too.

thewanted · Answer

Hi Matthew,The “intermittent signal in your area” issue is back. I’ve only had this service for 2 months and this is happening all too frequently.&nbsp;Today’s (08 Sept) BQM:&nbsp;https://www.thinkbroadband.com/broadband/monitoring/quality/share/48e552a679cbafbec9f13c4b14ffb4b0066202f6-08-09-2024Live BQM:&nbsp;https://www.thinkbroadband.com/broadband/monitoring/quality/share/de3fddc73d649bcc88d52999f510313ce5e6e876

thewanted · Answer

More packet loss and "intermittent signal in your area" issues today: https://www.thinkbroadband.com/broadband/monitoring/quality/share/4f9987eca667fd41eef84a128202dca9ee449a23-09-09-2024

This connection is effectively useless to me if it's not stable enough for both my wife and I to work from home.

I have a complaint open for this issue: C-2808241090

thewanted · Answer

MORE packet loss and "intermittent signal in your area" issues again today. This is beyond ridiculous now.

Today's BQM: https://www.thinkbroadband.com/broadband/monitoring/quality/share/3c263b8d07824fff320a4b8a47270c62dc5b9058-11-09-2024

Is the only way to update complaint C-2808241090 to call the support number? There doesn't seem to be any way to do it online, and the QR code in the email takes you to a non-existing WhatsApp business service.

thewanted · Answer

Another day, and more packet loss and&nbsp;"intermittent signal in your area" issues:Today's BQM:&nbsp;https://www.thinkbroadband.com/broadband/monitoring/quality/share/3c263b8d07824fff320a4b8a47270c62dc5b9058-11-09-2024I've tried to contact support about my complaint (C-2808241090) but they fail to understand that the issue is linked to my area and not my service specifically, so they want to send an engineer out again.

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Unresolved packet loss

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