Turn off the samknows speed tests on my line.
I'm absolutely fed up of this issue throughout the last 18months of my tenure on M350. When my current contract expires in a few months I'll be switching provider if this isn't fixed.
I'm certain the hourly ping spikes and packet loss I get EVERY SINGLE HOUR, which result in my gaming sessions being ruined, are as a result of your stupid speed tests on the line which I never opted in to and seemingly nobody wants to look in to and have rectified for me.
DO NOT gaslight me and tell me everything looks fine on your end and the levels are fine bla bla bla, my service is broken every hour by your stupid speed tests.
This issue happens when the hub3 is in router mode. The issue happens when it is in modem mode and using a Deco x20 mesh system as the router. THE SAME ISSUE HAPPENS, IT IS ON THE LINE, not the device.
Plenty of people having the same issue from a quick search here yet not once have I seen VM own up and actually look to getting it fixed. I DO NOT WANT OR CONSENT TO THIS STUPID FEATURE on my account. I want somebody from VM look in to it without passing the book or telling me to try other things which I've excluded.