Total loss of service, over a week.
Hi,
I’ve had Virgin Broadband for over 10 years at my current address. The signal has always been poor as it is a long run of cable and my flat is the furthest away from the entrance. This has meant that even though I’m paying for 1Gig, I barely get 10% of this speed. This is up until recently when a week ago, I’ve suffered total loss of service. I went online and checked the usual troubleshooting, and eventually it led me to book an engineer. He attended the next day and commented that the internal communal wiring was very poor, and multiple splitters were in place to other flats on a single cable. He did what he could to improve it but left with the fault still in place and no service. He mentioned there was also a potential issue locally. I have waited a week with absolutely no change, and also opened a complaint, to which the response has been to suggest I unplug some devices from my router to help! Where do I stand with this? I complained about the general speeds years ago, and a repull was done to my flat, but a few months later, an engineer had cut the other apartments into this using splitters so the speeds/reliability was back to usual. I do not see why I am paying a premium for no service.
Michael