Forum Discussion

Henry75's avatar
Henry75
Joining in
2 years ago

Switch phone to router, a long way from phone podit

My phone is due to be switched  to broadband  tomorrow.

The problem  is : Phone position is in the kitchen .The  router/hub is upstairs   and a long way from if the phone  is moved will not be heard. I am unable to move phone to be close  to router .It is not practical  to use phone  upstairs.Any help appreciated 

 

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

    VM should offer to do this free of charge for you as part of the switchover process.

    Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)

    Refer here

    https://www.virginmedia.com/help/landline/switchover

    Do I need to book a technician visit?

    You’ll need to book a free technician visit if...

    • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
    • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
    • The Hub and your home phone can’t be placed near each other.
    • Catlover66's avatar
      Catlover66
      Tuning in
      12 months ago

      Same problem here / they already came back to do upstairs tv box now another to get landline socket moved whyyyy don’t they ever do it all at first visit ?? 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi Henry75 👋.

    Thanks for reaching out to us. Sincere apologies in the delay in responding. Can we ask, has your issue been resolved since this post or is it still ongoing since reaching out to our team?

    Please let us know.

    Sabrina

    • Henry75's avatar
      Henry75
      Joining in
      2 years ago

      Thank you eventually  managed to speak to an agent on 150. Endless WhatsApp  messages with simply  links to what I  already  knew and endless messages.  Have an engineer  scheduled  at last, however  does not come up as an appointment  on the app.

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        2 years ago

        Hi Henry75 👋.

        Thanks for the update. Good to hear you have an appointment booked. As it is a specialist appointment for your phone line, they do not show in your general appointments. But do not worry it will be booked in for you. 

        Sabrina

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Consider buying a set of cordless phones, the base connects to the Hub other handsets can be where needed & you would be free from using phone wall sockets.

    • Catlover66's avatar
      Catlover66
      Tuning in
      12 months ago

      It is cordless. It’s life unit Still plugs into the mains to charge and connect though ! How if it’s miles away ?! 

  • Catlover66's avatar
    Catlover66
    Tuning in
    12 months ago

    Typoed meant “ little charger / lead unit .. “ . That had to be plugged in regardless to the wall doesn’t it ?.. 

    • Beth_G's avatar
      Beth_G
      Forum Team
      12 months ago

      Hi Catlover66

      Sorry to hear this, just to confirm, do you still require assistance with this? Are you having issues with your set up or unhappy with your set up?