Forum Discussion

Shozer's avatar
Shozer
Tuning in
29 days ago

Struggling to get a new connection

My daughter is moving into a house and ideally would like VM Broadband. When she's tried to apply online it said to complete a form and VM will get back to her within 10 days to advise if they can install Broadband. I'm assuming this means there is a box nearby, but no cable to the actual property itself? It's now been 3+ weeks and nobody has been in touch, so she called them today only to be told to call back on Monday. Is there anyway to escalate this ? (as she gets the keys in a few days now), or does the distinct lack of interest mean it's unlikely they'll connect her, and to look elsewhere?

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Shozer,

    Thank you for your post. We're sorry to hear your daughter hasn't heard back from the team. 

    We appreciate she has already called into the team but we would recommend to call in again so they can look into this further. 

    We do advise to call in on via: 0800 183 1234

    ^Martin

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    26 days ago

    Check with the neighbours there. They may have VM or know if it's available.