Forum Discussion

Pookie1609's avatar
Pookie1609
Settling in
2 months ago

Steady red light on my hub3

I have had a steady red light on my super hub 3 for about a month. Also the side seems quite warm. Also my internet drops out about 3-4 times a day, sometimes for a couple of minutes, sometimes 30 minutes. I reported it a 10 days ago and within 2 days and engineers were sent out. He said I was one of 4 reports in my street and it was due to pavement replacement works. All the time my app told me everything was fine with my service. As the red light is still there I will get back to customer service. Any hints/tips suggestions before I do.

Jim J

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    The red LED on a Hub 3 is the overheating warning.  If this is faulty, i.e. on when it should be off, then the Hub needs replaced as it's a risk.  If you wait here a day or two a VM Mod will pick this up and discuss with you directly.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Pookie1609 👋 Welcome to the community forum! Thanks for posting. 
    Sorry to hear about the constant red light stuck on your hub, and that this is still remaining following an engineers appointment. I'd like to take a closer look at what's happening with your connection and equipment so we can help get this resolved. 

    If you can please keep an eye on your Inbox 📩 in the top right corner of the page for a PM offering support. We can then return to this public thread with another update when possible. 

    Thanks for your patience in the meantime! 🌞

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 months ago

      Hi All 👋 Just returning to keep the public thread updated. 

      Thanks to Pookie1609 for PMing with me 📩 - we were able to confirm the details needed to take a closer look at the account. A replacement hub has now been arranged and is on it's way. Hopefully it resolves any of the issues! 🤞 But please do get back in touch if anything pops up again. 

      Wishing you all the best! 🌞