Forum Discussion

pih143's avatar
pih143
Joining in
2 months ago

Spotter to connect property

Hey Virgin, we have moved into a property that is on a street/estate serviced by Virgin fibre and the cable runs along past our property, however our house isn't connected. We have been in the property for 3 weeks and I've called Sales 4 times to raise this spotter, but had zero feedback or timescale on when anyone is going to come out. 

It feels to be an impossible task to get Virgin to connect us and start a new service contract, especially in a world where we rely so much on broadband. Not sure what the problem is or why know one seems to understand our request. We can't carry on for much longer waiting for Virgin to wake up and do something and we'll just have to go to another provider who wants our business.

Thanks

2 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    The house will not be physically connected ( a cable attached to the front wall) unless it has previously had a service, as the cable drop from the cabinet forms part of the first initial installation.

    If the address does not show on the postcode checker, then the forum staff here should be able to help. Please be patient, & one of them will respond in a day or two.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi pih143,

    Thanks for your post and welcome to our community.

    It's great to hear you're interested in taking our service at your new home. 

    I'll send you a private message now to take some details. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.