Forum Discussion

mov3on's avatar
mov3on
Tuning in
10 months ago

Spotter request. Whole street got access to VM, except my building.

Hello.

Could somebody arrange a spotter at my adress please? I’m sure we can find a way of installing Virgin Media in my flat(easy access).

My whole street got access to VM 1Gbps internet, but not my building. My building and my neighbours house are literally few meters apart and they got access to VM broadband.

I hope somebody can help me, because I’m so sick and tired of my slow BT internet I’m losing my sanity. Fingers crossed.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    10 months ago

    Hey mov3on,

    Welcome back to the Community Forums and thanks for the post.

    We're sorry to hear of your issues with this and trying to get your area fitted with us, with this can you confirm if you have spoken to our Pre-Installation team on 0800 052 1734?

    Joe

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team
        10 months ago

        Thanks for the reply mov3on on the VM forums. 👋🏼

        Give our sales team a ring on 0800 183 1234 and they'll be able to arrange a visit for a spotter / site surveyor.
        Let us know how it goes with the team and they'll assist. 🧾

        Kind regards,
        Ilyas.