Forum Discussion

jpb20's avatar
jpb20
Joining in
2 years ago

Specific Installation Date & Time

I live in a shared apartment building which already has a Virgin Media connection, with a locked room in which the distribution panel is located. To enable this to be opened I need the apartment manager present. 

I have contacted the apartment manager who stated they will only arrive at a specific time (8am) and are not prepared to stay around any longer, therefore I was wondering if it was possible to arrange a specific time for an engineer to attend, otherwise I will not be able to open the room, and I'll have to cancel my subscription completely. 

I have contacted the team through whatsapp, phone and now am trying the forum, as no one to date has provided me with a clear answer on whether this is possible, and I require confirmation before the installation date on Friday 19th January. 

If anyone has any advice or guidance on this, it would be appreciated! 

apartment
building manager
installation
installation time
  • mda99das's avatar
    mda99das
    Up to speed
    2 years ago

    Are you an owner or do you rent. If you are an owner then you are paying a service charge and you are entitled to have the broadband service provider of your choosing. You need to write to the management company and explain your concerns. If they don't respond threaten with court action.

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi Jpb20 👋🏼. 

    Thank you for posting and welcoming you onto our community forum 😊.

    Sorry to see you was not able to get a certain date or time for the engineer to arrive ☹.

    I can further investigate 🧐 this for you and see what we can do. 

    Please watch out for the envelope ✉.

    Thank you.