Forum Discussion

Bowmaker's avatar
Bowmaker
Joining in
5 months ago

Service degraded for weeks with intermittent connection issues

Hi, my area has had connection problems for weeks, I've had intermittent internet, at times being knocked out for the entire evening.

I have received numerous texts from virgin over this time saying the area issues are resolved but they simply aren't.

Customer service on the phone fobs me off with connection monitoring which goes knowwhere.

Attaching some graphs of the intermittent connection i'm seeing:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d2c0ae94f9233c5e115665be4dec15e52de0a0c5-17-08-2024
https://www.thinkbroadband.com/broadband/monitoring/quality/share/8fe02bf16b5920dd132b60bc3d3eccf24cf99f37-11-08-2024

It's making working extremely difficult, I'm hoping to flag the attention of the mods here to see what can be done.

Thanks

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    5 months ago

    Hey Bowmaker, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

    We understand a area outage is frustrating however this looks to have ended now.

    I can also see you've spoke to the team since this post, did they help at all? 

  • Bowmaker's avatar
    Bowmaker
    Joining in
    5 months ago

    Hi Matthew, we have indeed had a good week of service. 

    It was dreadful for a month but it does appear the area issue has now been resolved. Thanks for replying.

    • Steven_L's avatar
      Steven_L
      Forum Team
      5 months ago

      Thanks for coming back to us with your update Bowmaker and we're glad that your issues have now been resolved 👍