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Stevemeik1's avatar
Stevemeik1
Just joined
11 months ago

Self set up coming to wrong address \

Good Afternoon

I signed up for a new installation however in the confirmation email of where device is to be sent the address is listed wrongly. I have tried to call but cannot as I have not been issued an account number yet, Could you please advise ? 

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi Stevemeik1 

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)