CvrPaddyCvr
7 months agoTuning in
Self installation but wires have been cut
Hi there,
My sister has signed up for VM using my referral after not really having any issues over the years.
She is just moving into her new house - signed up for Virgin and it prompted her for self install or engineer. She selected self install as I was going to put it in for her but I've now been told all of the VM cable going into the house has been cut
She's tried phoning but unable to get anywhere - not sure how to go about getting this sorted for her? Just need a new cable ran from the outside into the house - hole is in the wall etc (not sure why the previous owners have done this, they cut the openreach line too)
Any advice would be great on getting this resolved
Thanks in advance!