Renewed my contract and upgraded to the 1 gig deal with a new router.
Unfortunately no router has arrived and according to customer service, it won’t be till after Christmas.
Does anyone know when these warehouse issues will be resolved?
I think some stuff is gradually making it out of the warehouse but I'd allow for early January.
Hi Jonnyfoz 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear your router hasn't been delivered 😔
Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders.
We're working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
Regards,
Daniel
Hi Daniel,
am I entitled to automatic compensation?
it was meant to be delivered 2 weeks ago
No, only if you was a new customer. Upgrading customers do not count under the automatic compensation scheme as you already have a functioning router. You may get credit if they charged already for upgrading speed and was extra cost until when router was delivered.
