Hi Jonnyfoz 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear your router hasn't been delivered 😔
Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders.
We're working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
Regards,
Daniel
Hi Daniel,
am I entitled to automatic compensation?
it was meant to be delivered 2 weeks ago
No, only if you was a new customer. Upgrading customers do not count under the automatic compensation scheme as you already have a functioning router. You may get credit if they charged already for upgrading speed and was extra cost until when router was delivered.
Hey Jonnyfoz, Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
We do have an automatic compensation scheme here but to qualify services have to be down for 2 full working days and then you get £9.76 per day for a total loss of service. Please see the link for a full break down regrading this.
Matthew_ML wrote:Hey Jonnyfoz, Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
We do have an automatic compensation scheme here but to qualify services have to be down for 2 full working days and then you get £9.76 per day for a total loss of service. Please see the link for a full break down regrading this.
he doesn't have loss of service, unless time passes and VM disables his old router as a result and he has no new router to connect. The old router still functions, hence no compensation (yet).
New customers get £6.10 per day from agreed delivery date until delivery attempt.
If its suddenly £9.76, then VM have some backpay to pay for me 🙂 as was calculated on £6.10 as per T&C's for my hub delivery delay.....
