Router issues
I was onto support over a week ago as broadband disconnected around 22.00 pm I waited till the following morning the 22nd April to phone and complain as it was still off at 9am.
finally got through to another team helper he ran the usual test router restarted twice
he said you have a old router it has lots of faults and you need a new one, I have ordered you one and will receive it in 3/4 days and HE HUNG UP ON ME.
Still waiting 7 days later so called in this morning to find out if what why,
spoke to a lady this morning and explaining the above. she said there nothing wrong with your router and there is nothing on the notes so you are NOT entitled to a new one, if I want one it will be £25. So I said the previous ( support helper) gentleman had lied to me. She replied yes and said there is no notes stating he had.
TYPICAL Virgin getting worse and they wonder why people leave.