I reviewed and altered my broadband package to get it cheaper and I have the receipt from the 28th feb, does anyone know when this new package actually starts because it’s been two weeks and still nothing, my old contract ends in a week or so so I’m not sure what happens now.
Are details of the new contract now showing in your online VM account ?
Forum TeamHi Anonymous 👋 Thank you for your post and welcome to the Virgin Media Community 😀
Apologies for any confusion caused 😔
In order to clarify the situation, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi BinxyBoyyy,
Did this email come from email@em.virginmedia.co.uk?
I am having a similar issue with a missing renewal.
Forum TeamHi j1mgg1980,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've also had some issues with your change in package after applying online.
I can see you've already sent a private message to my colleague who was originally helping you to resolve this.
We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.
Thanks,
