Forum Discussion

StaceyH1's avatar
StaceyH1
Joining in
3 months ago

Return equipment

I cancelled my virgin media account but I am still being charged because I haven't been able to return my equipment. I have requested the return box 3 times and haven't received it. I've tried live chat several times and requested someone contact me through WhatsApp but get a error message and chat shuts down. 

 

I'll pay to return it but where do I send it to? 

  • Hello StaceyH.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue returning your equipment.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L