Residential address registered as a business address; any help, please?

Hello,

I am currently a Virgin Media customer and seeking to establish a broadband service at a different address. Where I currently live (where I do not have Virgin Media services as of yet), it is essentially a block of many flats; my address and flat number in particular do not show as serviceable on the residential broadband address checker, but when I use the address checker for the business broadband packages, my address and flat number (including every other flat within the block) show full availability for a wide range of broadband packages.

I took a look at other similar posts on this forum and it seems to be that it is likely a case of address misclassification (where my address and all other flats within my block are misclassified as a business address), but Virgin Media staff will know better than I do.

To clarify, there is a building (of which is not a flat) within my block that is operated by a business, but all the flats within my block are solely residential (including my own); perhaps the whole block has mistakenly been classified as a business address due to the presence of this business within my block, but I am unsure.

Or maybe business broadband packages rely on a separate infrastructure. Again, I am unsure.

I would appreciate assistance on this issue, as I am eager to establish a broadband service at my address.

Cheers. 👍