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mez123's avatar
mez123
Just joined
3 days ago

Reroute external cable

My driveway is being reconfigured, the builders have started excavation and come across virgin cable. Spoke to a customer service representative last week and they were meant to send someone out to do this, but they haven't turned up. 

Can someone from virgin please contact me to get this rearranged as i cannot get through to anyone over the phone and the delay in the cable being rerouted is causing delays with the contractors doing my driveway. 

Also, has anyone had anything similar done and was it a seamless process? I'm not convinced that even if they had sent someone that the work would have fully been undertaken as i'm not sure the representative knew exactly what i meant.

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 days ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi mez123 

    Thanks for posting and welcome to the community. 

    We can see from the check done, since your post that you've got an engineer visit for the cabling.

    Let us know how it goes and also hopefully the driveway renovation goes well :)

    Best wishes.