Receievd an email about a delay, but installation date is unchanged.
I recently signed up to Virgin Media as I'm in the process of moving to a new house. A pre-installation team came out on 25th April and put a box on the side of my house, so all seemed fine. But then I received an email with the following text:
Sorry, we were a little too hasty
We recently got in touch to tell you Virgin Media broadband was available in your home. Unfortunately, due to unexpected technical problems, some more things still need to be set up – so our broadband isn’t ready to use just yet.
We’re sorry for the delay and we’re working quickly to sort things out. We’ll keep you updated and let you know in the coming weeks when it’s up and running.
Talk soon,
The Virgin Media Team
This email confused me. It reads like it's saying Virgin isn't available where I live just yet. And the installation date hasn't changed - its still in for 1st May, and I haven't received any texts or calls about a delay and giving a different date, just this email. I can't find anything online about anyone receiving this email before, all the delays that others have had give a new installation date (and they seem to be sent before the pre-installation team comes). So I'm confused. Can anyone help?