Forum Discussion

Sandor21's avatar
Sandor21
Joining in
2 months ago

Quick install kit not arrived

My quick install kit has not arrived. 

I ordered M500 on Friday, requested 3/12 or 4/12 as activation. Kit wasn’t due for delivery until 4/12 which is when the email promised activation. I have received no tracking number. 

There is no information in my VM account other than to contact yodel. My yodel account shows a parcel tracking number, but yodel say that VM hasn’t dispatched the parcel. I don’t appear to be the only person in this situation. 

Please could a staff member update me on when I will receive the kit? 

  • Nickabs's avatar
    Nickabs
    Tuning in
    2 months ago

    Good luck getting a genuine update.

    Many of us in the same boat and simply wanting an honest answer about when we are actually likely to receive the kit - and why we are experiencing the delays? 

    Even if the delivery was delayed until next week, I would have more respect if the company were just honest about it, and kept us in the loop of what is going on.

    • Lee_R's avatar
      Lee_R
      Forum Team
      2 months ago

      Hi Sandor21 and Nickabs thanks for posting and welcome to our community.

      Sorry to hear there's a delay in receiving your equipment. And sorry to hear that there may be some confusion that's causing the issue. We're reaching out to the relevant teams to obtain and update. However, so I can collect some examples, I'm going to send you both a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R